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Department Info

The Village’s Utilities Department provides the Village’s water and sewer utilities.  Customers are advised to sign up for the Village’s emergency notification system, CODE RED, to receive important information about the Village utility services.  Make sure that when you sign up, you use your Bald Head Island address.  The Village can send messages out to only the affected areas if there is a service interruption. 

Most BHI homes have a sewer grinder pump (about 75%). These pumps have a red light and an alarm. If the alarm goes off at your home, please contact the Utilities Department immediately. Do not open or tamper with the utility box, this box should only be opened by authorized personnel.

The Village’s utilities ordinance Section 30-50 authorizes agents of the Village to have “access at all reasonable hours to the premises of the consumer for the purpose of testing, repairing, installing or removing Village property, inspecting piping, reading or testing meters or for any other purpose in connection with the Village’s water and sewer service.” Utilities employees drive vehicles with the Village logo and typically wear uniforms with the same. Employees occasionally use customers’ water hoses when it is necessary to flush debris from the work area. Water usage is minimal and they are instructed to return everything to the state in which it is found.

Village Utilities Facts:

• There are 29 miles of distribution system lines.
• The Village can produce 360,000 gallons of water per day.
• The Village can store 400,000 gallons of finished water.
• There are 1,169 sewer connections in the system.

Billing Information

Due date: Utility bills are due on the 20^th of every month.

Methods of payment: 

• Cash (in-person @ Village Hall View on Map – 8:00 a.m. – 3:30 p.m. M-F)
• Check (hand-deliver, mail, or place in dropbox at Village Hall)
• Bank Draft (Complete the Bank Draft Authorization form HERE and hand-deliver, mail to P.O. Box 3009, Bald Head Island, NC  28461 or email to utilities.clerk@villagebhi.org ) with a voided check)
• Credit Card Online using Visa/Mastercard HERE. Credit card payments are only accepted online.  There is no fee associated with the use of credit cards.

Billing method:  Paper bill or E-bill.  To request an e-bill, contact the Utility Billing Clerk at utilities.clerk@villagebhi.org. 

How to Set-Up an Account: Complete a Utility Service Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC  28461) or email the agreement to utilities.clerk@villagebhi.org. 

How to Close an Account: Complete a Utility Termination Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC 28461) or email the agreement to utilities.clerk@villagebhi.org.