Utilities

Location

256 Edward Teach Extension
Bald Head Island, NC 28461
View on Map

Contact Information

Phone Number: (910) 457-7350
On-call (after hours): (910) 616-7716
For billing call: (910) 457-9700 ext. 1000
Fax: (910) 457-7353

Pay Your Utility Bill

Department Staff

Ken Bowling, Utilities Director
kbowling@villagebhi.org
(910) 457-7350

VACANT, Customer Service Representative/Utility Billing Clerk
utilities.clerk@villagebhi.org
(910) 457-9700 ext. 1000


Notices

There are no local notices issued at this time.

Island-wide notice: Completion of the Annual Flushing Program & Change from Chlorine Back to Chloramines – The Village will be completing annual flushing by November 25, 2020, and will convert back to chloramines as the primary disinfectant on November 30, 2020. Notices will go in utility bills. View full notice HERE.

Sign up for Code Red to receive notices regarding water & sewer service. Be sure to use your BHI address so events affecting only your area will be sent you.


All utility account questions should be directed to our Utility Billing Clerk at 910-457-9700 ext. 1000 or utilities.clerk@villagebhi.org.

If your sewer grinder pump alarm goes off, please call the Utilities Department immediately at (910) 457-7350 or (910) 616-7716 after hours. Please also contact these numbers for any service-related issues.


Reports


Department Info

The Village’s Utilities Department provides the Village’s water and sewer utilities.  Customers are advised to sign up for the Village’s emergency notification system, CODE RED, to receive important information about the Village utility services.  Make sure that when you sign up, you use your Bald Head Island address.  The Village can send messages out to only the affected areas if there is a service interruption. 

All BHI homes have a sewer grinder pump. These pumps have a red light and an alarm. If the alarm goes off at your home, please contact the Utilities Department immediately. Do not open or tamper with the utility box, this box should only be opened by authorized personnel.

The Village’s utilities ordinance Section 30-50 authorizes agents of the Village to have “access at all reasonable hours to the premises of the consumer for the purpose of testing, repairing, installing or removing Village property, inspecting piping, reading or testing meters or for any other purpose in connection with the Village’s water and sewer service.” Utilities employees drive vehicles with the Village logo and typically wear uniforms with the same. Employees occasionally use customers’ water hoses when it is necessary to flush debris from the work area. Water usage is minimal and they are instructed to return everything to the state in which it is found.

Village Utilities Facts:

  • There are 29 miles of distribution system lines.
  • The Village can produce 360,000 gallons of water per day.
  • The Village can store 400,000 gallons of finished water.
  • There are 1,169 sewer connections in the system.

Billing Information

Due date: Utility bills are due on the 20th of every month.

Methods of payment: 

  • Cash (in-person @ Village Hall View on Map)
  • Check
  • Bank Draft (Complete the Bank Draft Authorization form HERE and hand-deliver, mail to P.O. Box 3009, Bald Head Island, NC  28461 or email to utilities.clerk@villagebhi.org ) with a voided check)
  • Credit Card Online using Visa/Mastercard HERE. Credit card payments are only accepted online.  There is no fee associated with the use of credit cards.

Billing method:  Paper bill or E-bill.  To request an e-bill, contact the Utility Billing Clerk at utilities.clerk@villagebhi.org

How to Set-Up an Account: Complete a Utility Service Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC  28461) or email the agreement to utilities.clerk@villagebhi.org

How to Close an Account: Complete a Utility Termination Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC 28461) or email the agreement to utilities.clerk@villagebhi.org