256 Edward Teach Extension
Bald Head Island, NC 28461
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Contact Information

Phone Number: (910) 457-7350
On-call (after hours): (910) 616-7716
For billing call: (910) 457-9700 ext. 1000
Fax: (910)457-7353

Pay Your Utility Bill

Department Staff

Ken Bowling, Utilities Director
(910) 457-7350

VACANT, Customer Service Representative/Utility Billing Clerk
(910) 457-9700 ext. 1000


There are no local notices issued at this time.

Island-wide notice: The annual change from chloramines to chlorine will occur between September 14, 2020 and the end of October/early November. Notices will go in August utility bills. View full notice HERE.

Sign up for Code Red to receive notices regarding water & sewer service. Be sure to use your BHI address so events affecting only your area will be sent you.

All utility account questions should be directed to our Utility Billing Clerk at 910-457-9700 ext. 1000 or utilities.clerk@villagebhi.org.


Department Info

The Village’s Utilities Department provides the Village’s water and sewer utilities.  Customers are advised to sign up for the Village’s emergency notification system, CODE RED, to receive important information about the Village utility services.  Make sure that when you sign up, you use your Bald Head Island address.  The Village can send messages out to only the affected areas if there is a service interruption. 

Village Utilities Facts:

  • There are 29 miles of distribution system lines.
  • The Village can produce 360,000 gallons of water per day.
  • The Village can store 400,000 gallons of finished water.
  • There are 1,169 sewer connections in the system.

Billing Information

Due date: Utility bills are due on the 20th of every month.

Methods of payment: 

  • Cash (in-person @ Village Hall View on Map)
  • Check
  • Bank Draft (Complete the Bank Draft Authorization form HERE and hand-deliver, mail to P.O. Box 3009, Bald Head Island, NC  28461 or email to utilities.clerk@villagebhi.org ) with a voided check)
  • Credit Card Online using Visa/Mastercard HERE. Credit card payments are only accepted online.  There is no fee associated with the use of credit cards.

Billing method:  Paper bill or E-bill.  To request an e-bill, contact the Utility Billing Clerk at utilities.clerk@villagebhi.org

How to Set-Up an Account: Complete a Utility Service Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC  28461) or email the agreement to utilities.clerk@villagebhi.org

How to Close an Account: Complete a Utility Termination Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC 28461) or email the agreement to utilities.clerk@villagebhi.org