Utilities

Location

256 Edward Teach Extension
Bald Head Island, NC 28461
View on Map

Department Staff

J.P. McCann, Public Services Director
publicservicesdirector@villagebhi.org
(910) 457-7350

Michelle Kesmodel, Customer Service Representative/Utility Billing Clerk
utilities.clerk@villagebhi.org
(910) 457-9700 ext. 1000

Contact Information

Phone number for billing and service issues between 8:00 a.m. – 3:30 p.m. Monday through Friday: (910) 457-9700 ext. 1000.
On-call (after hours): (910) 616-7716
Fax: (910) 457-7353

Pay Your Utility Bill

If your sewer grinder pump alarm goes off, please call the Utilities Department immediately at (910) 457-9700 ext. 1000 or (910) 616-7716 after hours. Please also use these numbers for any service-related issues.


Notices

  • Posted 12/20/24 at 2:23 pm (first one did not post)- Village Utilities is repairing a water main on Turks Head Court. The repair could take up to 4 hours. A system pressure advisory will be in effect for Turks Head consumers until lab results confirm the water is potable. View advisory HERE.
  • Posted 12/2/24 at 9:15 a.m. – As of December 2, 2024, Village Utilities has changed back to chloramines. This was part of the ANNUAL CHANGE FROM CHLORAMINES TO CHLORINE which began on October 26, 2024. View the full notice HERE.
  • Please see the message at the bottom of this page regarding issues some customers are experiencing with e-billing.
  • The 2023 Annual Water Quality Report has been released. You can view it HERE.

Please call (910) 457-7350 or our after-hours* number (910) 616-7716 if you are experiencing issues with your water/sewer service.

Sign up for Code Red HERE to receive notices regarding water & sewer service. Be sure to use your BHI address so events affecting only your area will be sent to you.

*Please be aware that there is an after-hours fee that will be applied to the account accordingly per the Village’s fee schedule.

Documents

Reports

Information/Guidance

Department Info

The Village’s Utilities Department provides the Village’s water and sewer utilities.  Customers are advised to sign up for the Village’s emergency notification system, CODE RED, to receive important information about the Village utility services.  Make sure that when you sign up, you use your Bald Head Island address.  The Village can send messages out to only the affected areas if there is a service interruption. 

Most BHI homes have a sewer grinder pump (about 75%). These pumps have a red light and an alarm. If the alarm goes off at your home, please contact the Utilities Department immediately. Do not open or tamper with the utility box, this box should only be opened by authorized personnel.

The Village’s utilities ordinance Section 30-50 authorizes agents of the Village to have “access at all reasonable hours to the premises of the consumer for the purpose of testing, repairing, installing or removing Village property, inspecting piping, reading or testing meters or for any other purpose in connection with the Village’s water and sewer service.” Utilities employees drive vehicles with the Village logo and typically wear uniforms with the same. Employees occasionally use customers’ water hoses when it is necessary to flush debris from the work area. Water usage is minimal and they are instructed to return everything to the state in which it is found.

Village Utilities Facts:

  • There are 29 miles of distribution system lines.
  • The Village can produce 360,000 gallons of water per day.
  • The Village can store 400,000 gallons of finished water.
  • There are 1,169 sewer connections in the system.

Billing Information

Due date: Utility bills are due on the 20th of every month.

Methods of payment: 

  • Cash (in-person @ Village Hall View on Map – 8:00 a.m. – 3:30 p.m. M-F)
  • Check (hand-deliver, mail, or place in dropbox at Village Hall)
  • Bank Draft (Complete the Bank Draft Authorization form HERE and hand-deliver, mail to P.O. Box 3009, Bald Head Island, NC  28461 or email to utilities.clerk@villagebhi.org ) with a voided check)
  • Credit Card Online using Visa/Mastercard HERE. Credit card payments are only accepted online.  There is no fee associated with the use of credit cards.

Billing method:  Paper bill or E-bill.  To request an e-bill, contact the Utility Billing Clerk at utilities.clerk@villagebhi.org. 

How to Set-Up an Account: Complete a Utility Service Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC  28461) or email the agreement to utilities.clerk@villagebhi.org. 

How to Close an Account: Complete a Utility Termination Agreement HERE, and hand-deliver to Village Hall or mail to (P.O. Box 3009, Bald Head Island, NC 28461) or email the agreement to utilities.clerk@villagebhi.org. 

E-billing Issues: It was brought to the Village’s attention that some customers are not receiving their e-bills. This may be because these emails go to your spam/junk folder instead of your inbox. Please follow the following steps to ensure your e-billing emails go to your inbox in the future:

1) Locate the e-billing email in your spam/junk folder.
2) Right-click on this email in your Inbox.
3) Go to the junk mail option.
4) Click the option that states “Never Block Sender’s Domain.”

Please get in touch with the Utility Billing Clerk if you need further assistance.