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Department Info

The Village’s Public Works Department maintains the Village’s public parks, roads, right-of-way, buildings, and equipment.  Public works staff pick up yard debris, clean the beach of debris, collect trash from receptacles at the public accesses, repair and maintain the Village’s beach accesses and signage, and perform other various duties for the Village. The Public Works Department also oversees the recycle center located at the Public Works facility. 

Service Requests

Service requests can be placed either by issuing a Citizen Service Request online (HERE) or by calling 910-457-9700 ext. 1000.  An example of a service request would be to request: yard debris pick-up (see scheduled times below), repair of a sign, removal of a tree/limb/carcass from the roadway, etc.

Trash Collection

Trash collection is twice a week between Memorial Day and Labor Day (in-season) and once a week between Labor Day and Memorial Day (off-season).  Pick-up is performed by the Village’s solid waste contractor.  The Village is split into two pick-up routes, so pick-up days vary based on the area serviced.  In-Season pick-ups are on Mondays and Thursdays for the “green” route and Tuesdays and Fridays for the “yellow” route. Off-season pick-up days are on Monday and Tuesday.  See THIS MAP for the designated routes or THIS calendar for a trash pick-up schedule.

Please make sure you use your yes/no sign and that it is visible from the street (not blocked by anything like vegetation).  If you have trash you must turn your yes/no sign to yes, if you do not, leave on no.  If the sign is not yes, the garbage truck will not stop.  If you lose your sign or need a new one, you can pick one up at Public Works. If you feel that your house has been missed, you may contact GFL/Waste Industries at (910) 253-4177. Depending on the timing of your call and other factors, the truck may be able to come back and do a pick-up. You will be asked to make sure that your sign is on yes and that it is visible.

Recycling

Recyclable materials can be taken to the Recycling Center located at the Public Works facility. The receptacles are accessible 24-hours a day and are located outside of the gate.  Recycling is only effective if it is done correctly.  The commingle recycling receptacle accepts aluminum cans, # 1 and #2 plastic, paper, glass, magazines, and junk mail. The cardboard receptacle only accepts cardboard. Absolutely no construction material, garbage, food, lawn chairs, or other miscellaneous items shall be left behind at the Recycling Center. If the container is contaminated with non-recyclable items, it will be rejected at the landfill and the Village will be charged a fee to dump the container. CLICK HERE for a guide on acceptable recyclable materials. 

Yard Debris

The Village has scheduled pick-ups of yard debris year-round for residents that do their own yard work and who occupy a home on the property.  The schedule is as follows:

April through October – Twice a Month
On the first and third Wednesday.

November through March –  Once a Month
On the first Wednesday of the month.

The Village will not accept limbs larger than 6 inches in diameter at the largest point. Piles should be left on the roadside. Please make sure that you do not place your piles on water meters or other utility infrastructure.

To request a pick- up call 457-9700 ext. 1000 or place a work request ONLINE. The request must be made no later than 2:00 p.m. on the day before the scheduled pickup.  Requests made after this time will be scheduled for the next pick-up day. You must call in/or place an online work order, or it will not be picked up.

If you use a contractor/landscaper for yard work the contractor/landscaper is responsible for removing the debris. Please be aware that the Village is not a lot-clearing service, the house must be occupied to use this service. Please Do Not Abuse This Service.

If you are able to transport your yard debris, you may take it to the Timbercreek Mulch site ( View on Map). 

The Village has free mulch available at the Timbercreek Mulch site (while supplies last) for residents that pick it up themselves, or they can hire a contractor to pick it up and deliver it (try Norm 910-540-1891 or Wayne 910-443-3123). 

Large Items/Excess Household Trash/Hazardous Waste

The Public Works facility is open Monday through Friday from 7:30 a.m. to 2:00 p.m. and Saturday and Sunday from 7:00 a.m. to 2:00 p.m. to accept excess household trash, larger items such as furniture, and white goods (ex. refrigerators/freezers/washers/dryers ). Items that are suitable for donations are collected. Donations are limited to two items every five (5) days. To keep the hauling of donations off-island to a manageable level, the Village would like folks to utilize your furniture delivery company to haul away the items being replaced or to call a local mover.  NO MATTRESSES WILL BE ACCEPTED – you must request a bulk pick up (see below) for mattresses. 

The following hazardous waste items are also accepted: paint, chemicals, and electronics.  

When you arrive at the facility, come inside the gate and our staff will assist you.  Public Works does not accept construction debris or yard debris.  When the gate is closed DO NOT DISCARD TRASH OR ANY OTHER ITEMS OUTSIDE OF THE GATE.   There are receptacles outside of the gate for excess household trash.  These receptacles are not meant for paint, lawn chairs, construction debris, or yard debris.  Please help the Village keep this area clean.

Bulk Pick Up

Public Works will pick up larger items that residents cannot haul to the Public Works facility. Beginning in December 2020, pick-ups are limited to two items and must be left outside for our crew to make the pick-up, If you need more items hauled away, or need assistance removing the items from your home, please contact Island Contracting (Wayne Krahn – 910-457-5816) or Windemere Homes (Joe Walker – 910-367-1167). Call our Customer Service Representative at 910-457-9700 ext, 1000 to schedule a pick-up.  The representative will take your payment over the phone along with your contact information which is then given to Public Works to contact you to schedule the pick-up.

Please give enough notice so that Public Works can schedule your pick-up.  Public Works does not pick up construction debris and only picks up yard debris during the pre-scheduled times (check yard debris schedule).  Special pickups are $100 with a limit of two items.  Mattresses must be picked up and cannot be left at the Public Works facility.  Mattresses are $85 each for pick-up (you can request to have more than two picked up). If you have multiple items, it is suggested that you request to have the vendor that is replacing these items pick up the old items when the new ones are delivered. Many vendors will gladly do this for their customers.